Return Policy
1) Return / Exchange Window
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We accept return or exchange requests for eligible products within 3 days of delivery.
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Requests raised after 3 days of delivery will not be accepted.
2) Eligibility Conditions
To be eligible for return/exchange, the product must be:
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Unused, uninstalled, and in original condition
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In original packaging with all tags, accessories, and inserts intact
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Without stains, scratches, odor, tape marks, or signs of handling beyond normal checking
3) Categories Covered
A) Change of Mind / Size–Height / Preference Issues
If you want to return/exchange due to reasons like:
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“Didn’t match my expectation”
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“Size/height looks different in my space”
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“Color/finish preference”
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“Ordered by mistake”
You can request within 3 days of delivery, subject to eligibility checks.
Return shipping charges (two-way, if applicable) are borne by the customer and will be deducted from the refundable amount after the return is approved and received.
B) Damaged / Defective / Wrong Product Received
If the product is:
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Damaged in transit
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Defective (manufacturing issue)
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Different product delivered / missing parts
You must report it within 24 hours of delivery.
Mandatory proof: A clear unboxing video from the sealed package showing:
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shipping label, 2) opening of the parcel, and 3) the product condition.
Without an unboxing video, damage/wrong-item claims will not be accepted.
If approved, we will offer (as applicable):
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Replacement, or
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Exchange, or
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Refund (if replacement is not available)
4) Non-Returnable / Non-Exchangeable Items
Returns/exchanges are not accepted for:
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Custom / made-to-order products (any item made/arranged as per request)
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Clearance / Final Sale items (where mentioned on product page)
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Products that are used, installed, altered, washed/cleaned, or returned without original packaging
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Items damaged after delivery due to mishandling, installation, water exposure, heat/fire, or pets
5) Return Shipping & Pick-up
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For change-of-mind / size-height / preference: customer pays shipping. If we arrange pickup, the pickup fee will be deducted from the refund.
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For approved damage/wrong product cases with valid unboxing video: we may arrange pickup/replacement as per serviceability.
Pickup availability depends on location and courier coverage.
6) Part-Payment / Advance Token (10%) — Non-Refundable
If you choose the 10% Advance + Balance on Delivery option:
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The 10% advance token is strictly non-refundable in all circumstances once the order is dispatched.
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If the customer cancels after dispatch, refuses delivery, or changes their mind at the time of delivery, the 10% advance token will not be refunded.
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Any additional costs incurred (such as forward/return shipping) may be recovered from the customer as applicable.
7) Refunds
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Refunds are initiated after the returned product passes inspection.
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Refunds are processed to the original payment method.
- It takes around 4-5 days for the reutrn amount to be succefully credited to your original payment method.
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Shipping/handling charges (if any) are non-refundable, except where the return is due to our confirmed error (wrong/damaged with valid proof).
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If return shipping/pickup applies, it will be deducted from the refund amount.
8) How to Raise a Return/Exchange Request
Email/WhatsApp us with:
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Order ID
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Reason for return/exchange
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Photos/videos of the product and packaging
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For damage/wrong product: mandatory unboxing video
Email: support@vckgreens.in
WhatsApp: +91-9311853338
Support Hours: Mon–Sat, 10 AM – 6 PM
9) Final Decision
All returns/exchanges are subject to verification and inspection. We reserve the right to accept or reject a request if policy conditions are not met.
