In case any product is damaged on receipt, and you don’t accept the packet at the time of the delivery due to a torn or damaged product, a replacement will be provided to you depending upon the facts and circumstances of each case.

If anything is unclear or you have more questions feel free to contact our customer support team at vckgreens@gmail.com

Product cancellations are only eligible within 12 hours of placing the order. Post this, the cancellation will not be allowed. In extreme circumstances, product cancellation may be permitted (upon discretion) on the condition that the customer bears all the transportation charges for the product dispatch and return.

Returns: 

1. To complete your return, we require 
1. A receipt or proof of purchase.
2. A clear picture of the issue with the product.
3. You have the product to be returned. Products that have been used off cannot be requested for return.
2. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the inspection of the product against your claim. 
3. We offer 100% free returns.
4. If the reported problem with the returned product is verified, the customer will get a reimbursement for the product.

Non-Refundable Situations: There are certain situations where no refunds are granted (if applicable)

1. Product with obvious signs of use or tampering (open seal/packaging).
2. Refund request raised after 48 hours or more post delivery.
3. Return shipping is initiated 144 hours after the delivery time. 

Refunds (if applicable): 

1. If a problem is reported in a product, the product needs to be shipped back to the Company for verification. The claim of the customer will be verified by our unbiased experts and appropriate action will be taken based on the outcome of such an inspection. 
2. Based on the outcome of the inspection, you may receive a replacement of the products or get a refund of the purchase amount - a decision that is evaluated on a case-by-case basis. 
3. We only replace/refund an item if they are defective or damaged. 

Late or missing refunds (if applicable)

1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit/debit card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at vckgreens@gmail.com.

Sale items (if applicable): Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Return Shipping: 

1. We offer 100% free and quick returns. 
2. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
3. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.